Help customers until the problem is solved
Answer with illustrated guides, carry issues forward as tickets, and help through screen sharing when needed. The history and the steps already tried stay with your team.
Situations that come up every day
Pick a situation and see the conversation from the customer's side.
"How do I…" questions answered with pictures
The AI sends steps and screenshots straight from your knowledge base articles, so customers get a clear answer right away.
Answered by the AI agentWhen words are not enough, see the screen
Your team invites the customer to share their computer screen, with audio if needed, then guides them step by step. The customer approves before anything is shown.
Handled by your teamAsk for a rating right after the issue is solved
Once the problem is fixed, customers rate the service with a single tap. Results go into your team's reports.
Requested by your team when doneVerify before changing important data
Your agent requests a 6-digit code sent to the customer's email, valid for 5 minutes. The change goes ahead only once the code matches.
Requested by your team, code by emailIssues carry on as tickets, with a clear owner
Keep the number, category, status and handling history. The next team sees the problem and the steps already tried, without starting over.
Renewals reminded before the due date
See which customers are close to renewal, send scheduled reminders, and let the AI answer renewal questions. Your team focuses on the customers who need help.
Event sign-ups by chat, check-in by QR
The AI registers attendees and asks for the details you need. QR tickets go out automatically, and a report for each event is ready to download.
See Care at work for your service team
A 30-minute demo: from the first question through screen sharing and verification to the rating once the issue is solved.
- 30-minute demo
- Measured 30-day pilot
- We help you set up
