AI for sales and customer service

Reply faster. Never miss a follow-up.

AI answers customers within seconds on WhatsApp, Live Chat, email, Telegram and phone, finds out what they need, then hands over to your team with a summary attached.

See use cases
Take the interactive tour, no sign-up30-minute demo · Measured 30-day pilot
Every channel, one inbox:WhatsAppLive ChatEmailTelegramPhoneand more

Leads contacted sooner. More demo requests for sales.

One point-of-sale app client, thousands of leads a month · August → September 2026. Results vary by business.Read the full story
92.9%of leads contacted within 1 hourup from 46.7% the month before
18 secmedian time to greet a leadvia an automated WhatsApp greeting
+60%more demo requests to salespassed on by AI, month over month
±65%of AI replies sent after hoursoutside Mon–Fri, 8 AM–5 PM
Retention
“With DinamisAI, we no longer run reminders by hand. Follow-ups and broadcasts are better organised every day, so the team saves time and incoming chat volume stays steady.”
Retention teamPoint-of-sale app client
Telesales
“With DinamisAI, our leads get a faster response. The team can focus on qualified leads and work more efficiently toward closing. Our customer acquisition cost has dropped significantly.”
Telesales teamPoint-of-sale app client

Customers ask in their own words. The AI still gets it.

The same question, two very different experiences: "How much is shipping to Surabaya?"

A menu-based chatbot

How much is shipping to Surabaya?

Please choose an option:
1. Track my order

2. Product info

3. Contact support

Shipping to Surabaya

Sorry, I didn't understand. Please choose an option:
1. Track my order

2. Product info

3. Contact support

Customer is sent back to the menu

DinamisAI AI agent

How much is shipping to Surabaya?

From the store's rate card, to Surabaya:J&T Express · 2–3 daysRp17,000JNE Regular · 2–3 daysRp18,000SiCepat Halu · 1–2 daysRp22,000Which one works for you?

J&T, please

Done! Your total is Rp367,000 including J&T shipping, arriving Thursday. Shall I place the order?

Answered, order moving

Simulated example. Rates come from the shipping list the store uploaded to its knowledge base.

From ad click to the right team

You've paid for the ad. Don't keep the lead waiting.

Digital ads can bring in dozens of leads in an hour, while your team stays the same size. The longer a lead waits, the faster their interest fades.

Lead spikes, handledAI greets leads from your ads within seconds, day or night, then learns what they need while interest is still high.
AI routes each lead to the right teamConversations go to Sales, Support or Billing based on what the customer needs and your rules, with full context.
What the AI agent can do

From the first question to the next step

The AI agent answers from your business knowledge, knows when to bring in your team, and keeps moving toward results, day and night.

Knows your business

Answers from the documents, website and price lists you upload, then adapts to each customer's situation.

Knows when to hand over

When a customer wants a person or your decision, the AI passes on the conversation with a summary.

On 24/7

A lead that arrives at midnight still gets a reply within seconds. In the morning, your team picks up the thread.

Drives results

More than answering: it finds out what leads need, offers demo slots and sends customers the right documents.

Features

One platform to answer, sell, serve and measure

Every DinamisAI module shares one customer history. Your AI agent and your team work from the same data, from the first hello to the renewal.

01

Answer

Every message answered within seconds, on whichever channel the customer chooses.

AI Agent

AI that answers, sells, and knows when to hand over to your team

Trained on your documents and website, guided by instructions for each pipeline, and hands conversations to your team with a summary.

  • Knowledge base from PDFs, websites and Drive
  • Per-pipeline instructions, versioned and reversible
  • Automatic lead qualification and demo booking
  • Handover to your team with a summary

WhatsApp, Live Chat, email and Telegram in one inbox. See at a glance what the AI is handling and what your team has taken over.

A branded chat widget for your website, or a single chat link for your social bio and a QR code at the till.

Phone, WhatsApp and browser calls answered by AI or your team, then routed by your rules, with every call logged.

02

Sell

Every lead followed up, from the first greeting to the quote in their inbox.

Flows & automated follow-up

Visual follow-up flows that stop on their own when the customer replies

Build step by step without code, test before you publish, and let them run every day.

  • Send WhatsApp or email, wait, then check for a reply
  • A/B split to compare two messages
  • Re-engage quiet leads with help from AI
  • Draft, test, publish, and roll back anytime

Pipeline & quotes

Every conversation becomes an opportunity with clear stages. Send PDF quotes straight from the chat.

AI offers your team's open slots and sends the meeting invite as soon as the customer picks one.

Broadcast

Send WhatsApp templates to thousands of contacts and see the status of every message: sent, delivered, read.

03

Serve & retain

Questions resolved, customers happy, and subscriptions renewed on time.

Illustrated guides, screen sharing, OTP verification before any data changes, and a rating when it's done.

Automated reminder calls for invoices, renewals and service appointments, as a recording, a personal message or an AI conversation.

Keep an eye on customers nearing their due date and send renewal reminders right on time.

Event sign-ups over chat, automatic QR tickets, and fast check-in at the door.

04

Measure & connect

Clear data for every decision, connected to the systems you already use.

Analytics & team performance

How fast leads are greeted, who closes the most, and which ads bring in leads.

Connect your POS, forms and ads, calendar, file storage, and your own systems via API & webhooks.

See all features

See the AI at work in a business like yours

Pick an industry, then see the conversations the AI agent handles every day.

Answer & sell

Stock and shipping questions answered, orders moving right away

  • Checks stock and variants from your catalog
  • Quotes several couriers from the store's rate card
  • Hands bulk orders to your sales team
Chat Page

One link is all it takes to start a chat

Works whether or not you have a website. Put it in your social bio, on a QR code at the till, or in your email signature. Customers pick a service and are helped right away by AI or your team.

chat.dinamis.ai/
Learn about Chat Page
For now, our team sets up your page with you, usually during a demo.

Start with one workflow. We'll stay with you until it runs.

During the pilot, our team is with you at every step.

  1. 01

    Connect your channels

    Your WhatsApp number, site widget, email or Chat Page.

    WhatsApp · Live Chat · Email
  2. 02

    Teach the AI agent

    Upload your catalog, price list and FAQ, or link your website.

    Catalog.pdf · prices.xlsx · website
  3. 03

    Test the hard questions

    Try your customers' questions before the AI serves them.

    "Any discount if I buy 20?"
  4. 04

    Go live & monitor

    Every change is recorded and can be restored at any time.

    v4 · Live
Registered PSE in IndonesiaRegistered as a private-scope PSE with the Ministry.
Role-based accessYour team sees only the data they need to see.
Link checkingCustomer links are checked before your team opens them.
Everything on recordConversation history and handovers can be reviewed.

Choose how to get started

Start with whichever step feels most comfortable for your team.

See plans and pricing

Free Live Chat

Add the widget to your site and serve visitors with 2 team members. Free, we set it up.

30-minute demo

See DinamisAI at work on your own business scenario, guided by our team for 30 minutes.

30-day pilot

One channel and one workflow, measured over 30 days. Cost and scope in the proposal.

Frequently asked questions

How does the AI keep its answers accurate?

The AI answers from the knowledge you upload, and passes the conversation to your team when a question falls outside that material or the customer asks. Every conversation is recorded and you can review it anytime.

Does the AI understand casual language and slang?

Yes. It understands everyday language, abbreviations, and the mix of Indonesian and English customers often use.

How long until we're up and running?

Live Chat can usually go live the same day. For an AI agent that knows your business, our team helps with setup during the 30-day pilot.

How can customers call us?

On a dedicated Indonesian phone number for your business, over WhatsApp, or straight from the Live Chat widget on your website. Calls to your business number can be answered by AI; WhatsApp and widget calls are answered by your team. Everything is recorded in one place.

What if the AI doesn't know the answer?

The AI only answers from the information you provide. If the answer isn't there, or the customer needs a decision, the conversation goes to your team with a summary. Your team can review it and fill in the AI's material.

What's free and what's paid?

Live Chat is free for 2 team members and 1 widget, with setup handled by our team. The AI agent, other channels and calls come with paid plans; AI credits are billed separately.

Is my customer data safe?

DinamisAI is a registered PSE with Indonesia's Ministry of Communication and Digital Affairs, team access is role-based, each business's data is kept separate, and customer links are checked before your team opens them. Details are in the Trust Center.

See the AI agent work for your business

In a 30-minute demo we show what the AI handles, when your team takes over, and the results you can measure. Just walk us through the process; no real customer data needed.

See pricing
  • 30-minute demo
  • Measured 30-day pilot
  • We help you set up