Thousands of sign-ups, a sales team of limited size
Every month, thousands of business owners sign up to try this point-of-sale app. Many sign up at night or on weekends, when the sales team is off duty.
Leads that aren't greeted quickly tend to lose interest. The sales team spent its time on the same basic questions, while demo-ready prospects waited their turn.
Flows greets every sign-up, the AI carries on, sales focuses on ready prospects
The client connected its sign-up form and WhatsApp to DinamisAI. Flows sends an automatic WhatsApp greeting the same day; once a sign-up replies, the AI agent answers from the client's product guide and passes demo requests to the team.
- An automatic greeting for every sign-up through Flows, which stops as soon as the customer replies
- AI answers product and pricing questions from the client's knowledge base
- Prospects who ask for a demo or a custom price are handed to sales with a summary
- The ad source of every lead is recorded on its conversation
Leads greeted sooner, more demos for sales
From August to September, leads contacted within an hour rose from 46.7% to 92.9%. Contacted means the opening greeting reached the sign-up, or the sign-up wrote first; the median time was around 18 sec. Demo requests passed from AI to sales grew +60% on the previous month.
Around ±65% of AI replies were sent outside working hours (Mon–Fri, 8 AM–5 PM), so night-time and weekend sign-ups were looked after until the team was back.
“With DinamisAI, our leads get a faster response. The team can focus on qualified leads and work more efficiently toward closing. Our customer acquisition cost has come down significantly too.”
