Inbox

One inbox. The customer's context stays whole.

WhatsApp, Live Chat, email, Telegram and phone calls land in one inbox. AI and your team work in the same conversation, and it is always clear who is handling it.

See pricing
One inbox, every channelEvery conversation on one screen.
Always clear who is answeringAn AI tag or a teammate's name on every conversation.
Full customer contextHistory, labels and sales stage in one panel.
Tidy teamworkInternal notes, @mentions and clear assignments.
Unify

Histories join up when the number or email matches

A customer who chats on WhatsApp on Monday, opens a quote by email on Tuesday and comes back through Live Chat on Thursday is still one person, as long as the number or email matches.

  • Contacts merge when the phone number or email matches
  • Context panel: labels, lead source, sales stage
  • Honest message status: sent, delivered, read
Collaborate

Take over from the AI any time. Keep the discussion inside the team.

Take over a conversation in one click. Mention a teammate with @ in an internal note, and use saved replies for the answers you give most.

  • Take over, then hand back to the AI
  • Internal notes with @mentions
  • Saved replies, voice notes and scheduled sends
Sell

From chat straight into your sales pipeline

Any conversation can become an opportunity with a clear stage. Send a PDF quote from the chat, and broadcast WhatsApp templates to thousands of contacts with a report for every message.

  • Opportunity stage board per pipeline
  • PDF quotes straight from the conversation
  • WhatsApp template broadcasts with reporting
Route

Conversations routed to the right team

The AI works out what the customer needs, then routes the conversation to the Sales, Support or Billing queue according to your rules. Your team picks it up from their queue, with the full context.

  • A queue per team, with claim rules
  • Route by topic, channel or customer type
  • Transfer between teams with the history intact

Available channels

  • WhatsAppChats, templates, broadcasts and WhatsApp calls
  • Live ChatA widget on your site, browser calls, screen sharing
  • Chat PageOne chat link, no website needed
  • EmailEmail threads arrive as conversations
  • TelegramYour business's Telegram bot
  • PhoneAn Indonesian number, answered by AI or your team

Related features

AgentAI that answers before your team even opens the inboxLive ChatBring website visitors into the same inboxFlowsAutomatic follow-ups for opportunities in your pipeline

Questions

How many team members can use the inbox?

It depends on the plan: 2 users on Free, 5 team seats on Starter, 10 on Growth, 20 on Business, and as many as you need on Enterprise. You can add extra seats at any time.

Is the same customer on WhatsApp and email recognised as one person?

Yes. When the phone number or email matches exactly, the contacts merge automatically, so their history comes together in one profile.

Can I see whether a message has been read?

Yes, on WhatsApp and Live Chat: every outgoing message shows sent, delivered, read, or failed with the reason. For email, status is shown up to delivery.

See your AI and your team working in one inbox

A 30-minute demo with your own channels and team workflow: from the first message to the handoff and the quote.

See pricing
  • 30-minute demo
  • Measured 30-day pilot
  • We help you set up