Use case · Customer serviceAI Customer Support

Routine questions answered fast, special cases sent to the right people

AI answers from your knowledge base, opens tickets for issues that need time and hands the conversation to your team with all the context.

See how it works
Built forCustomer serviceContact centersProduct support teams
Challenges

Situations that may feel familiar

1The same questions every dayYour team answers the same things over and over while important cases wait in line.
2Long queues at peak hoursCustomers wait longest exactly when they need help most.
3Context lost in every handoverCustomers explain again each time the conversation changes hands.
How it works

Help that carries on, without starting over

  1. 1Question arrivesFrom whichever channel the customer uses.WhatsAppLive ChatEmail
  2. 2AI answersFrom your articles, guides and FAQs.Knowledge base
  3. 3Ticket when neededIssues that need time are logged with a category.Ticket
  4. 4RoutingSent to the right team by topic and rules.Rules
  5. 5Resolved by your teamWith full context, including screen sharing.Screen sharingOTP
  6. 6RatingThe customer rates the service afterwards.CSAT
See it in action

From an automatic guide to the tech team in one conversation

AI sends an illustrated guide first. When the issue needs a hands-on check, AI opens a ticket and passes it to the tech team.

AI + team

AI handles the routine, your team focuses on what matters

Handled by AI
  • Answers questions from your knowledge base
  • Sends guides and screenshots
  • Gathers the details of the issue
  • Opens tickets with the right category
AITeamHandoff with contextYour team sees the conversation history, the ticket and the steps the customer already tried.
Your team steps in when
  • Technical issues that need a hands-on check
  • Data changes that need verification
  • Customers who ask for a person
Go further with integrations

Connected to your systems, AI finishes the job

With an integration to your system's API, AI takes action right from the conversation, within the permissions you set.

Create tickets in your helpdeskComplete with category and history
Check account or subscription statusAnswers from the data in your system
Check ticket progressCustomers can see where things stand anytime
Update customer detailsAfter OTP verification by an agent
See how integrations work
Results

What you can measure

Track by channel, by team and by ticket category.
First response timeHow fast customers get an answer
Resolved without an agentConversations fully answered by AI, by the definition you agree on
Resolution timeFrom ticket opened to issue resolved
Customer satisfactionRatings after the conversation ends
Integrations & setup

What you need to get started

Data and materials
  1. 1Help articles, FAQs or product guides
  2. 2Ticket categories and handling teams
  3. 3Your team's working hours
  4. 4Handoff rules
Connections
Live ChatWhatsApp BusinessEmailChat Page
Our team helps you set everything up during the 30-day pilot.

Related use cases

Order Updates & After-SalesCustomer serviceOnboarding & ActivationCustomer serviceRetention & RenewalsBilling & retention

See the answers and the escalation flow

Bring a few of your most common questions. We'll show you the answers, the tickets and the handoff to your team.

See pricing
  • 30-minute demo
  • Measured 30-day pilot
  • We help you set up