Use case · Scheduling & eventsAppointment Booking & Reminders

From a question about a service to a confirmed booking

Customers ask about a service, pick a slot and get confirmation in one conversation. Reminders go out automatically, and changes can be requested over chat within your service rules.

See how it works
Built forClinicsEducationAutomotiveProfessional services
Challenges

Situations that may feel familiar

1Many messages for one bookingAsking about free slots takes time for staff and customers alike.
2Customers forget their appointmentSlots go unused because reminders never arrive.
3Rescheduling is a hasslePhone reschedules swamp front-desk staff at peak hours.
How it works

From question to visit

  1. 1Ask about a serviceFrom WhatsApp, Chat Page or phone.WhatsAppChat Page
  2. 2Pick a timeAI offers the available slots.Calendar
  3. 3ConfirmationBooking details sent right away.WhatsAppEmail
  4. 4RemindersThe day before and a few hours ahead.WhatsAppPhone
  5. 5RescheduleCustomers change the time over chat.AI agent
  6. 6VisitRecorded in the customer's history.Report
See it in action

Booking and rescheduling in one conversation

AI answers the price question, offers slots, confirms the booking, then moves it when the customer's plans change.

AI + team

AI handles the routine, your team focuses on what matters

Handled by AI
  • Answers questions about services and prices
  • Offers the available slots
  • Sends confirmations and reminders
  • Reschedules bookings over chat
AITeamHandoff with contextStaff see the booking, the chosen service and the conversation history.
Your team steps in when
  • Medical or technical questions
  • Requests outside opening hours
  • Feedback after a visit
Go further with integrations

Connected to your systems, AI finishes the job

With an integration to your system's API, AI takes action right from the conversation, within the permissions you set.

Create the booking in your systemStaff calendars update instantly
Check slots in real timeFrom your reservation system
Take a depositDeposit payment link, verified by the payment system
Change or cancel a bookingSynced automatically
See how integrations work
Results

What you can measure

Track by service, by staff member and by branch.
Bookings from conversationsConversations that end with a booking
Show-up rateVisits that happen as scheduled
Changes handled over chatTime changes completed over chat
Response timeHow quickly scheduling questions get an answer
Integrations & setup

What you need to get started

Data and materials
  1. 1Your services, durations and prices
  2. 2Staff or room schedules
  3. 3Reminder and cancellation rules
  4. 4Your address and arrival directions
Connections
WhatsApp BusinessCalendarChat PageBusiness phone number
Our team helps you set everything up during the 30-day pilot.

Related use cases

Event Registration & Check-InScheduling & eventsAI Customer SupportCustomer serviceRetention & RenewalsBilling & retention

See the booking flow for your services

We'll walk through the flow with your services, team schedule and reminder rules.

See pricing
  • 30-minute demo
  • Measured 30-day pilot
  • We help you set up